What are COUNT.xml Error Messages?

General COUNT.xml Runtime Errors

COUNT.xml file errors often occur during the startup phase of PASW Statistics, but can also occur while the program is running. These types XML errors are also known as “runtime errors” because they occur while PASW Statistics is running. Here are some of the most common COUNT.xml runtime errors:

• COUNT.xml could not be found.
• COUNT.xml error.
• COUNT.xml failed to load.
• Error loading COUNT.xml.
• Failed to register COUNT.xml / Cannot register COUNT.xml.
• Runtime Error - COUNT.xml.
• The file COUNT.xml is missing or corrupt.

Most XML errors are due to missing or corrupt files. Your COUNT.xml file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with PASW Statistics), or deleted by a malware infection. Furthermore, COUNT.xml file corruption could be caused from a power outage when loading PASW Statistics, system crash while loading or saving COUNT.xml, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix COUNT.xml Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your COUNT.xml issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the COUNT.xml error, please proceed to the Step 2 below.

You can uninstall PASW Statistics software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for PASW Statistics 18 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall PASW Statistics software.

If this Step 2 fails as well, please proceed to the Step 3 below.

PASW Statistics 18

SPSS Inc

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many COUNT.xml error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the COUNT.xml error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your COUNT.xml File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate COUNT.xml file version. We maintain a comprehensive database of 100% malware-free COUNT.xml files for every applicable version of PASW Statistics. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download COUNT.xml Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate PASW Statistics folder location:
   
   Windows 10: C:\Program Files\IBM\SPSS\Statistics\Subscription\syntax_xml\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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