What are cap-01.info.json Error Messages?

General cap-01.info.json Runtime Errors

cap-01.info.json file errors often occur during the startup phase of Camtasia 2019, but can also occur while the program is running. These types JSON errors are also known as “runtime errors” because they occur while Camtasia 2019 is running. Here are some of the most common cap-01.info.json runtime errors:

• cap-01.info.json could not be found.
• cap-01.info.json error.
• cap-01.info.json failed to load.
• Error loading cap-01.info.json.
• Failed to register cap-01.info.json / Cannot register cap-01.info.json.
• Runtime Error - cap-01.info.json.
• The file cap-01.info.json is missing or corrupt.

Most JSON errors are due to missing or corrupt files. Your cap-01.info.json file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Camtasia 2019), or deleted by a malware infection. Furthermore, cap-01.info.json file corruption could be caused from a power outage when loading Camtasia 2019, system crash while loading or saving cap-01.info.json, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix cap-01.info.json Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your cap-01.info.json issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the cap-01.info.json error, please proceed to the Step 2 below.

You can uninstall Camtasia 2019 software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for Camtasia 2019 19.0.7.5034 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Camtasia 2019 software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Camtasia 2019 19.0.7.5034

TechSmith

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many cap-01.info.json error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the cap-01.info.json error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your cap-01.info.json File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate cap-01.info.json file version. We maintain a comprehensive database of 100% malware-free cap-01.info.json files for every applicable version of Camtasia 2019. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download cap-01.info.json Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate Camtasia 2019 folder location:
   
   Windows 10: C:\ProgramData\TechSmith\Camtasia Studio 19\Library 4.0\Camtasia Libraries\Camtasia 2019\Icons\Education\cap-01.asset\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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