What are prefs.js Error Messages?

General prefs.js Runtime Errors

prefs.js file errors often occur during the startup phase of Songbird, but can also occur while the program is running. These types JS errors are also known as “runtime errors” because they occur while Songbird is running. Here are some of the most common prefs.js runtime errors:

• prefs.js could not be found.
• prefs.js error.
• prefs.js failed to load.
• Error loading prefs.js.
• Failed to register prefs.js / Cannot register prefs.js.
• Runtime Error - prefs.js.
• The file prefs.js is missing or corrupt.

Most JS errors are due to missing or corrupt files. Your prefs.js file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Songbird), or deleted by a malware infection. Furthermore, prefs.js file corruption could be caused from a power outage when loading Songbird, system crash while loading or saving prefs.js, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix prefs.js Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your prefs.js issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the prefs.js error, please proceed to the Step 2 below.

You can uninstall Songbird software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for Songbird 2.2.0-2453 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Songbird software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Songbird 2.2.0-2453

Pioneers of the Inevitable

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many prefs.js error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the prefs.js error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your prefs.js File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate prefs.js file version. We maintain a comprehensive database of 100% malware-free prefs.js files for every applicable version of Songbird. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download prefs.js Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate Songbird folder location:
   
   Windows 10: C:\Users\Tester\AppData\Roaming\IMVUClient\ui\profile\
   Windows 10: C:\Users\Tester\AppData\Roaming\IMVUClient\ui\defaults\preferences\
   Windows 10: C:\Users\Tester\AppData\Roaming\Thunderbird\Profiles\5e7ndi7r.default\
   Windows 10: C:\Program Files (x86)\Eudora OSE\defaults\profile\
   Windows 10: C:\Users\Tester\Desktop\Tor Browser\Browser\TorBrowser\Data\Browser\profile.default\
   Show 11 more directories +

   Windows 10: C:\Users\Tester\AppData\Roaming\Thunderbird\Profiles\huaunoht.default-release\
   Windows 10: C:\Users\Tester\AppData\Roaming\Mozilla\Firefox\Profiles\q5zeb2xq.default-release\
   Windows 10: C:\Users\Tester\AppData\Roaming\Mozilla\Firefox\Profiles\za4grs9g.default-beta\
   Windows 10: C:\Users\Tester\Documents\FirefoxPortable\Data\profile\
   Windows 10: C:\Users\Tester\Documents\FirefoxPortable\App\DefaultData\profile\
   Windows 10: C:\Users\Tester\AppData\Roaming\Netscape\Navigator\Profiles\0j63w0nc.default\
   Windows 10: C:\Program Files (x86)\Netscape\Navigator 9\defaults\profile\
   Windows 10: C:\Users\Tester\AppData\Roaming\Songbird2\Profiles\8cqmpphz.default\
   Windows 10: C:\Program Files (x86)\Songbird\extensions\soundboard@songbirdnest.com\defaults\preferences\
   Windows 10: C:\Program Files (x86)\Songbird\extensions\sharing@songbirdnest.com\defaults\preferences\
   Windows 10: C:\Users\Tester\AppData\Roaming\kompozer.net\KompoZer\Profiles\0swys7yk.default\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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