What are ja.js Error Messages?

General ja.js Runtime Errors

ja.js file errors often occur during the startup phase of SketchUp, but can also occur while the program is running. These types JS errors are also known as “runtime errors” because they occur while SketchUp is running. Here are some of the most common ja.js runtime errors:

• ja.js could not be found.
• ja.js error.
• ja.js failed to load.
• Error loading ja.js.
• Failed to register ja.js / Cannot register ja.js.
• Runtime Error - ja.js.
• The file ja.js is missing or corrupt.

Most JS errors are due to missing or corrupt files. Your ja.js file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with SketchUp), or deleted by a malware infection. Furthermore, ja.js file corruption could be caused from a power outage when loading SketchUp, system crash while loading or saving ja.js, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix ja.js Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your ja.js issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the ja.js error, please proceed to the Step 2 below.

You can uninstall SketchUp software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for SketchUp 17.2.2555 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall SketchUp software.

If this Step 2 fails as well, please proceed to the Step 3 below.

SketchUp 17.2.2555

Trimble Inc.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many ja.js error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the ja.js error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your ja.js File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate ja.js file version. We maintain a comprehensive database of 100% malware-free ja.js files for every applicable version of SketchUp. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download ja.js Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate SketchUp folder location:
   
   Windows 10: C:\Program Files (x86)\PageBreeze\ck\LANG\
   Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\js\node_modules\moment\locale\
   Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files (x86)\Adobe\Adobe Creative Cloud Experience\js\node_modules\moment\locale\
   Show 12 more directories +

   Windows 10: C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\locale\
   Windows 10: C:\Program Files\SketchUp\SketchUp 2017\ShippedExtensions\su_trimble_connect\tc_common\client\js\l10n\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\locale\
   Windows 10: C:\Program Files\ALLPlayer\ALLTorrent\peerflix\node_modules\numeral\tests\languages\
   Windows 10: C:\Program Files\ALLPlayer\ALLTorrent\peerflix\node_modules\numeral\languages\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\locale\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\src\locale\
   Windows 10: C:\Program Files (x86)\Common Files\Adobe\Creative Cloud Libraries\js\node_modules\moment\locale\
   Windows 10: C:\Program Files\SketchUp\SketchUp 2017\ShippedExtensions\su_trimble_connect\tc_common\client\js\l10n\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

You are downloading trial software. The purchase of a one-year software subscription at the price of $29.97 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy.