What are desktop.js Error Messages?

General desktop.js Runtime Errors

desktop.js file errors often occur during the startup phase of Adobe Acrobat DC, but can also occur while the program is running. These types JS errors are also known as “runtime errors” because they occur while Adobe Acrobat DC is running. Here are some of the most common desktop.js runtime errors:

• desktop.js could not be found.
• desktop.js error.
• desktop.js failed to load.
• Error loading desktop.js.
• Failed to register desktop.js / Cannot register desktop.js.
• Runtime Error - desktop.js.
• The file desktop.js is missing or corrupt.

Most JS errors are due to missing or corrupt files. Your desktop.js file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Adobe Acrobat DC), or deleted by a malware infection. Furthermore, desktop.js file corruption could be caused from a power outage when loading Adobe Acrobat DC, system crash while loading or saving desktop.js, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix desktop.js Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your desktop.js issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the desktop.js error, please proceed to the Step 2 below.

You can uninstall Adobe Acrobat DC software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for Adobe Acrobat DC 2019.012.20034 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Adobe Acrobat DC software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Adobe Acrobat DC 2019.012.20034

Adobe Systems Incorporated

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many desktop.js error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the desktop.js error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your desktop.js File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate desktop.js file version. We maintain a comprehensive database of 100% malware-free desktop.js files for every applicable version of Adobe Acrobat DC. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download desktop.js Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate Adobe Acrobat DC folder location:
   
   Windows 10: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\WebResources\Resource0\static\js\
   Windows 10: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\WebResources\Resource0\static\js\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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