What are support_tool.html Error Messages?

General support_tool.html Runtime Errors

support_tool.html file errors often occur during the startup phase of BitDefender, but can also occur while the program is running. These types HTML errors are also known as “runtime errors” because they occur while BitDefender is running. Here are some of the most common support_tool.html runtime errors:

• support_tool.html could not be found.
• support_tool.html error.
• support_tool.html failed to load.
• Error loading support_tool.html.
• Failed to register support_tool.html / Cannot register support_tool.html.
• Runtime Error - support_tool.html.
• The file support_tool.html is missing or corrupt.

Most HTML errors are due to missing or corrupt files. Your support_tool.html file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with BitDefender), or deleted by a malware infection. Furthermore, support_tool.html file corruption could be caused from a power outage when loading BitDefender, system crash while loading or saving support_tool.html, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix support_tool.html Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your support_tool.html issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the support_tool.html error, please proceed to the Step 2 below.

You can uninstall BitDefender software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for BitDefender 1.0.14.74 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall BitDefender software.

If this Step 2 fails as well, please proceed to the Step 3 below.

BitDefender 1.0.14.74

Bitdefender

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many support_tool.html error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the support_tool.html error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your support_tool.html File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate support_tool.html file version. We maintain a comprehensive database of 100% malware-free support_tool.html files for every applicable version of BitDefender. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download support_tool.html Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate BitDefender folder location:
   
   Windows 10: C:\Program Files\Bitdefender Antivirus Free\gui\new\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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