What are scan.html Error Messages?

General scan.html Runtime Errors

scan.html file errors often occur during the startup phase of Trend Micro Internet Security, but can also occur while the program is running. These types HTML errors are also known as “runtime errors” because they occur while Trend Micro Internet Security is running. Here are some of the most common scan.html runtime errors:

• scan.html could not be found.
• scan.html error.
• scan.html failed to load.
• Error loading scan.html.
• Failed to register scan.html / Cannot register scan.html.
• Runtime Error - scan.html.
• The file scan.html is missing or corrupt.

Most HTML errors are due to missing or corrupt files. Your scan.html file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Trend Micro Internet Security), or deleted by a malware infection. Furthermore, scan.html file corruption could be caused from a power outage when loading Trend Micro Internet Security, system crash while loading or saving scan.html, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix scan.html Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your scan.html issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the scan.html error, please proceed to the Step 2 below.

You can uninstall Trend Micro Internet Security software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for Trend Micro Internet Security 16 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Trend Micro Internet Security software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Trend Micro Internet Security 16

Trend Micro

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many scan.html error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the scan.html error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your scan.html File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate scan.html file version. We maintain a comprehensive database of 100% malware-free scan.html files for every applicable version of Trend Micro Internet Security. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download scan.html Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate Trend Micro Internet Security folder location:
   
   Windows 10: C:\Program Files\Trend Micro\Titanium\www\MainConsole.cmpt\plugins\DiamondRing.cmpt\resources\common.lproj\
   Windows 10: C:\Program Files\Trend Micro\Titanium\www\MainConsole.cmpt\plugins\DiamondRing.cmpt\resources\common.lproj\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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