What are about.htm Error Messages?

General about.htm Runtime Errors

about.htm file errors often occur during the startup phase of Sony PC Companion, but can also occur while the program is running. These types HTM errors are also known as “runtime errors” because they occur while Sony PC Companion is running. Here are some of the most common about.htm runtime errors:

• about.htm could not be found.
• about.htm error.
• about.htm failed to load.
• Error loading about.htm.
• Failed to register about.htm / Cannot register about.htm.
• Runtime Error - about.htm.
• The file about.htm is missing or corrupt.

Most HTM errors are due to missing or corrupt files. Your about.htm file could be missing due to accidental deletion, uninstalled as a shared file of another program (shared with Sony PC Companion), or deleted by a malware infection. Furthermore, about.htm file corruption could be caused from a power outage when loading Sony PC Companion, system crash while loading or saving about.htm, bad sectors on your storage media (usually your primary hard drive), or malware infection. Thus, it’s critical to make sure your anti-virus is kept up-to-date and scanning regularly.

How to Fix about.htm Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your about.htm issue. These troubleshooting steps are listed in the recommended order of execution.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. When you see the search box, type "System Restore" and press "ENTER".
3. In the search results, find and click System Restore.
4. Please enter the administrator password (if applicable / prompted).
5. Follow the steps in the System Restore Wizard to choose a relevant restore point.
6. Restore your computer to that backup image.

If the Step 1 fails to resolve the about.htm error, please proceed to the Step 2 below.

You can uninstall Sony PC Companion software by following these instructions (Windows XP, Vista, 7, 8, and 10):

1. Hit the Windows Start button
2. In the search box, type "Uninstall" and press "ENTER".
3. In the search results, find and click "Add or Remove Programs"
4. Find the entry for Sony PC Companion 2.10.259 and click "Uninstall"
5. Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall Sony PC Companion software.

If this Step 2 fails as well, please proceed to the Step 3 below.

Sony PC Companion 2.10.259

Sony Mobile Communications

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many about.htm error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

1. Hit the Windows Start button
2. In the search box, type "Update" and press "ENTER".
3. In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
4. If updates are available for download, click "Install Updates".
5. After the update is completed, restart your PC.

If Windows Update failed to resolve the about.htm error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

If Those Steps Fail: Download and Replace Your about.htm File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate about.htm file version. We maintain a comprehensive database of 100% malware-free about.htm files for every applicable version of Sony PC Companion. Please follow the steps below to download and properly replace you file:

1. Locate your Windows operating system version in the list of below "Download about.htm Files".
2. Click the appropriate "Download Now" button and download your Windows file version.
3. Copy this file to the appropriate Sony PC Companion folder location:
   
   Windows 10: C:\Program Files (x86)\Sony\Sony PC Companion\Dashboard\
   
4. Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

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