ZoneAlarm ZoneAlarm Pro Antivirus+Firewall 2019 EXE CPInfo.exe

CPInfo.exe: How to Fix, Download, and Update

Last Updated: 11/27/2024
[Time Needed for Reading: ~4-6 minutes]

EXE files such as CPInfo.exe are categorized as Win32 EXE (Unknown) files. As a Check Point Endpoint Log Collection Tool file, it was created for use in End Point Security by ZoneAlarm.

The initial introduction of CPInfo.exe released in ZoneAlarm Antivirus 15.8.008.18174 was for Windows 10 on 11/27/2019. On 04/30/2019, version 861000001 was released for ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012.

In this short article, you will discover detailed file information, steps for troubleshooting EXE file problems with CPInfo.exe, and list of free downloads for every version that exists in our comprehensive file directory.

File Analysis Provided by Jason Geater (Author)

File Overview

General Information ^✻
File Name:	CPInfo.exe
File Extension:	EXE file extension
Description:	Check Point Endpoint Log Collection Tool
Object File Type:	Unknown
File Operating System:	Win32
MIME Type:	application/octet-stream
User Popularity Rating:

Developer and Software Information
Software Developer:	Check Point Software Technologies Ltd.
Software Program:	End Point Security
Legal Copyright:	2009 Copyright Check Point Software Technologies Ltd.

File Details
Character Set:	Windows, Latin1
Language Code:	English (U.S.)
File Flags:	(none)
File Flags Mask:	0x0017
Entry Point:	0x83a7
Code Size:	111616

View Other CPInfo.exe Information

File Info	Description
File Size:	164 kB
File Modification Date/Time:	2019:12:16 15:51:33+00:00
File Type:	Win32 EXE
MIME Type:	application/octet-stream
Machine Type:	Intel 386 or later, and compatibles
Time Stamp:	2016:01:17 16:52:34+00:00
PE Type:	PE32
Linker Version:	9.0
Code Size:	111616
Initialized Data Size:	47616
Uninitialized Data Size:	0
Entry Point:	0x83a7
OS Version:	5.0
Image Version:	1.0
Subsystem Version:	5.0
Subsystem:	Windows command line
File Version Number:	86.10.0.1
Product Version Number:	86.10.0.1
File Flags Mask:	0x0017
File Flags:	(none)
File OS:	Win32
Object File Type:	Unknown
File Subtype:	0
Language Code:	English (U.S.)
Character Set:	Windows, Latin1
Company Name:	Check Point Software Technologies Ltd.
File Description:	Check Point Endpoint Log Collection Tool
File Version:	861000001
Internal Name:	CPInfo.exe
Legal Copyright:	2009 Copyright Check Point Software Technologies Ltd.
Product Name:	End Point Security
Product Version:	R80

^✻ Portions of file data provided by Exiftool (Phil Harvey) distributed under the Perl Artistic License.

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What are CPInfo.exe Error Messages?

CPInfo.exe Runtime Errors

Runtime errors are ZoneAlarm Pro Antivirus+Firewall 2019 errors that occur during "runtime". Runtime is pretty self-explanatory; it means that these EXE errors are triggered when CPInfo.exe is attempted to be loaded either when ZoneAlarm Pro Antivirus+Firewall 2019 is starting up, or in some cases already running. Runtime errors are the most common form of EXE error you will encounter using ZoneAlarm Pro Antivirus+Firewall 2019.

In most cases, CPInfo.exe runtime errors occurring while the program is running will result in the program terminating abnormally. Most of these CPInfo.exe error messages mean that ZoneAlarm Pro Antivirus+Firewall 2019 was either unable to locate this file on startup, or the file is corrupt, resulting in a prematurely-aborted startup process. Generally, ZoneAlarm Pro Antivirus+Firewall 2019 will be unable to start without resolving these errors.

Some of the most common CPInfo.exe errors include:

CPInfo.exe - Bad Image.
CPInfo.exe Application Error.
CPInfo.exe could not be found.
CPInfo.exe could not be installed.
CPInfo.exe could not be launched. Class not registered.
CPInfo.exe could not be started.
CPInfo.exe failed to initialize properly.
CPInfo.exe has encountered a problem and needs to close. We are sorry for the inconvenience.
CPInfo.exe is not a valid Win32 application.
CPInfo.exe is not running.
Cannot find CPInfo.exe.
Error starting program: CPInfo.exe.
Faulting Application Path: CPInfo.exe.
The file CPInfo.exe is missing or corrupt.
Windows failed to start - CPInfo.exe.

System Error

The program can’t start because CPInfo.exe is missing from your computer. Try reinstalling the program to fix this problem.

Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

Finding the source of the CPInfo.exe error is key to properly resolving these errors. Although most of these EXE errors affecting CPInfo.exe will happen during startup, occasionally you will encounter a runtime error while using End Point Security. This can occur due to poor programming on behalf of Check Point Software Technologies Ltd., conflicts with other software or 3rd-party plug-ins, or caused by damaged and outdated hardware. Also, these types of CPInfo.exe errors can occur if it has been accidentally moved, deleted, or corrupted by a malware infection. Thus, it's critical to make sure your anti-virus is kept up-to-date and scanning regularly.

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How to Fix CPInfo.exe Errors in 3 Steps (Time to complete: ~5-15 minutes)

If you're encountering one of the error messages above, follow these troubleshooting steps to resolve your CPInfo.exe issue. These troubleshooting steps are listed in the recommended order of execution.

Step 1: Restore your PC back to the latest restore point, "snapshot", or backup image before error occurred.

To begin System Restore (Windows XP, Vista, 7, 8, and 10):

Hit the Windows Start button
When you see the search box, type "System Restore" and press "ENTER".
In the search results, find and click System Restore.
Please enter the administrator password (if applicable / prompted).
Follow the steps in the System Restore Wizard to choose a relevant restore point.
Restore your computer to that backup image.

If the Step 1 fails to resolve the CPInfo.exe error, please proceed to the Step 2 below.

Step 2: If recently installed ZoneAlarm Pro Antivirus+Firewall 2019 (or related software), uninstall then try reinstalling ZoneAlarm Pro Antivirus+Firewall 2019 software.

You can uninstall ZoneAlarm Pro Antivirus+Firewall 2019 software by following these instructions (Windows XP, Vista, 7, 8, and 10):

Hit the Windows Start button
In the search box, type "Uninstall" and press "ENTER".
In the search results, find and click "Add or Remove Programs"
Find the entry for ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012 and click "Uninstall"
Follow the prompts for uninstallation.

After the software has been fully uninstalled, restart your PC and reinstall ZoneAlarm Pro Antivirus+Firewall 2019 software.

If this Step 2 fails as well, please proceed to the Step 3 below.

ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012

ZoneAlarm

Step 3: Perform a Windows Update.

When the first two steps haven't solved your issue, it might be a good idea to run Windows Update. Many CPInfo.exe error messages that are encountered can be contributed to an outdated Windows Operating System. To run Windows Update, please follow these easy steps:

Hit the Windows Start button
In the search box, type "Update" and press "ENTER".
In the Windows Update dialog box, click "Check for Updates" (or similar button depending on your Windows version)
If updates are available for download, click "Install Updates".
After the update is completed, restart your PC.

If Windows Update failed to resolve the CPInfo.exe error message, please proceed to next step. Please note that this final step is recommended for advanced PC users only.

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If Those Steps Fail: Download and Replace Your CPInfo.exe File (Caution: Advanced)

If none of the previous three troubleshooting steps have resolved your issue, you can try a more aggressive approach (Note: Not recommended for amateur PC users) by downloading and replacing your appropriate CPInfo.exe file version. We maintain a comprehensive database of 100% malware-free CPInfo.exe files for every applicable version of ZoneAlarm Pro Antivirus+Firewall 2019. Please follow the steps below to download and properly replace you file:

Locate your Windows operating system version in the list of below "Download CPInfo.exe Files".
Click the appropriate "Download Now" button and download your Windows file version.
Copy this file to the appropriate ZoneAlarm Pro Antivirus+Firewall 2019 folder location:

Windows 10: C:\Program Files (x86)\CheckPoint\ZoneAlarm\diagnostics\
Windows 10: C:\Program Files (x86)\CheckPoint\ZoneAlarm\diagnostics\
Restart your computer.

If this final step has failed and you're still encountering the error, you're only remaining option is to do a clean installation of Windows 10.

GEEK TIP : We must emphasize that reinstalling Windows will be a very time-consuming and advanced task to resolve CPInfo.exe problems. To avoid data loss, you must be sure that you have backed-up all of your important documents, pictures, software installers, and other personal data before beginning the process. If you are not currently backing up your data, you need to do so immediately.

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Download CPInfo.exe Files (Malware-Tested 100% Clean)

CAUTION : We strongly advise against downloading and copying CPInfo.exe to your appropriate Windows system directory. ZoneAlarm typically does not release ZoneAlarm Pro Antivirus+Firewall 2019 EXE files for download because they are bundled together inside of a software installer. The installer's task is to ensure that all correct verifications have been made before installing and placing CPInfo.exe and all other EXE files for ZoneAlarm Pro Antivirus+Firewall 2019. An incorrectly installed EXE file may create system instability and could cause your program or operating system to stop functioning altogether. Proceed with caution.

ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012

File Name

Software Version

File Version

Architecture

CPInfo.exe

86.10.0.1

861000001

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	End Point Security
Software Version:	86.10.0.1
File Version:	861000001
File Size:	167704
File Date:	12/16/2019
MD5 Checksum:	6d3ab886e8177b60a8a615fff0cfab50
SHA1 Checksum:	f7b33825a4feb2bccb0a9b57fb7c72b1b1a7881d
SHA256 Checksum:	8d0cba0e93996ae23bab72c108c036d43377680dcb74f195052a11ab371e765d
CRC32:
File Directory Location:	C:\Program Files (x86)\CheckPoint\ZoneAlarm\di ...

File Version, System, and Machine Information
File Type:	Win32 EXE
Image Version:	1.0
Initialized Data Size:	47616
Linker Version:	9.0
Machine Type:	Intel 386 or later, and compatibles
PE Type:	PE32
Subsystem:	Windows command line
Subsystem Version:	5.0
File Modification Date/Time:	12/16/2019

ZoneAlarm Antivirus 15.8.008.18174

File Name

Software Version

File Version

Architecture

CPInfo.exe

86.10.0.1

861000001

64-bit (x64)

Expand for Detailed File Information +

OS Version:	Windows 10
Software:	End Point Security
Software Version:	86.10.0.1
File Version:	861000001
File Size:	167704
File Date:	12/16/2019
MD5 Checksum:	6d3ab886e8177b60a8a615fff0cfab50
SHA1 Checksum:	f7b33825a4feb2bccb0a9b57fb7c72b1b1a7881d
SHA256 Checksum:	8d0cba0e93996ae23bab72c108c036d43377680dcb74f195052a11ab371e765d
CRC32:
File Directory Location:	C:\Program Files (x86)\CheckPoint\ZoneAlarm\di ...

File Version, System, and Machine Information
File Type:	Win32 EXE
Image Version:	1.0
Initialized Data Size:	47616
Linker Version:	9.0
Machine Type:	Intel 386 or later, and compatibles
PE Type:	PE32
Subsystem:	Windows command line
Subsystem Version:	5.0
File Modification Date/Time:	12/16/2019

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Files Related to CPInfo.exe

EXE Files Related to CPInfo.exe

File Name	Description	Software Program (Version)	File Size (bytes)	File Location
handlecmsg.exe	Windows Executable	ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012	62568	C:\Program Files\WindowsApps\Microsoft.ZuneVide...
osrbang.exe	Bang - The OSR Crash On Demand Utility	Bang - The OSR Crash On Demand Utility (2, 1, 0, 0)	79360	C:\Program Files\WindowsApps\microsoft.windowsc...
GetHelp.exe	Windows Executable	ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012	18432	C:\Program Files\Common Files\Microsoft Shared\...
FileSyncConfig.exe	Microsoft OneDrive Configuration Application	Microsoft OneDrive (19.192.0926.0012)	364392	C:\Users\Tester\AppData\Local\Microsoft\Windows\
launcher.exe	ZoneAlarm	ZoneAlarm (15.6.28.18012)	583512	C:\Program Files (x86)\Microsoft Office\root\vf...

Other Files Related to CPInfo.exe

File Name	Description	Software Program (Version)	File Size (bytes)	File Location
setupact.log	Log	ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012	18522	C:\Windows\System32\Sysprep\Panther\
WmiApRpl.ini	Windows Initialization	ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012	29736	C:\Windows\inf\WmiApRpl\0009\
api-ms-win-core-heap-l...	ApiSet Stub DLL	Microsoft® Windows® Operating System (10.0.10586.212)	19136	C:\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\
api-ms-win-core-sysinf...	ApiSet Stub DLL	Microsoft® Windows® Operating System (10.0.10586.212)	19648	C:\Program Files (x86)\CheckPoint\ZoneAlarm\avsys\
diagwrn.xml	Extensible Markup Language	ZoneAlarm Pro Antivirus+Firewall 2019 15.6.028.18012	5718	C:\Windows\System32\Sysprep\Panther\

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